Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

If your perfume or fragrance item arrives damaged, leaking, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.

Please include:

• Your order number.
• A clear description of the issue.
• Photographs of the product, bottle, outer packaging, and shipping label where appropriate.

After reviewing the details, we will provide an appropriate remedy for a confirmed issue attributable to us, in line with our Return & Refund Policy and applicable law.

Please contact our customer support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, we will provide the appropriate return destination and instructions.

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

Customer service is available 8:00 AM – 10:00 PM Daily.