Frequently Asked Questions
Answers to common questions about Luqzena™ perfumes and fragrance products, orders, shipping, returns, payment, and support.
Last updated: October 8, 2026
Products & Fragrance
Who operates Luqzena™?
Shenzhen Yixinda E-commerce Co., Ltd. owns and operates the store.
What does Luqzena™ sell?
Perfumes and fragrance products described on our product pages.
How do I choose a fragrance?
Read the fragrance notes, format, size, and other product details. Scent is personal, and the same fragrance can feel different to different people.
Can packaging vary?
Packaging or presentation may change. We aim to keep product descriptions current; contact us if your item seems materially different from the listing.
How should I use a fragrance product?
Follow the directions and ingredient information on the product label. Avoid use on irritated skin, and stop using a product if irritation occurs.
Are fragrance notes a guarantee of how it will smell?
Fragrance notes describe the scent profile, but personal perception and how a perfume wears can vary.
Orders & Shipping
How long does processing take?
Normally 2–4 business days after payment confirmation; up to 5 business days during busy periods.
How long does U.S. shipping take?
Standard carrier transit is generally estimated at 10–15 business days after dispatch.
What does shipping cost?
Available rates are shown at checkout before payment.
Will I receive tracking?
Tracking details are normally emailed when available after dispatch.
Can I change or cancel an order?
Contact us promptly. Changes cannot be guaranteed once fulfillment has begun.
Where will my order ship from?
Orders may leave our facilities or a fulfillment partner; the origin can differ from the registered business address.
What if tracking stops updating?
Email us your order number. We will review the carrier information and contact the service provider when appropriate.
Returns & Refunds
What is the return period?
Request an eligible return within 30 calendar days after confirmed delivery.
Can I return an opened perfume?
For a preference-based return, products generally need to be unused with seals and packaging intact, subject to applicable law. Contact us about a defective or incorrect item.
Where do I send a return?
Wait for our approved return instructions; do not automatically ship it to the registered business address.
Who pays for return shipping?
Customers generally pay for preference-based returns. We address confirmed errors attributable to us without requiring additional costs caused by that error.
When is a refund issued?
An eligible refund is initiated to the original payment method within 5–10 business days after an approved return is received and inspected.
More Help
What if my parcel is damaged or missing?
Email us promptly with the order number and relevant photographs or tracking details.
How do I contact support?
Email service@luqzena.com or call +86 15794911564. Customer service is available 8:00 AM – 10:00 PM Daily.
Business Information
- Brand Name
- Luqzena™
- Legal Company Name
- Shenzhen Yixinda E-commerce Co., Ltd.
- Owner
- Huang Huimei
- Website
- luqzena.com
- Business Address
- Room 1259B, Yingfeng Center, No. 19 Haitian 2nd Road, Binhai Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China
- Customer Support Email
- service@luqzena.com
- Customer Support Phone
- +86 15794911564
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily