After payment confirmation and any necessary checks, orders are generally processed within 2–4 business days. Busy periods may require up to 5 business days.

Standard delivery to supported United States destinations is generally estimated at 10–15 business days after dispatch. These estimates are not a guaranteed arrival date.

Available shipping methods and applicable charges are shown at checkout before payment.

Depending on stock and fulfillment arrangements, orders may ship from our facilities or a fulfillment partner. The shipping origin may differ from our registered business address.

When tracking becomes available after dispatch, we normally send the details to the email address used at checkout.

Check your address and contact details before placing your order. Email service@luqzena.com promptly if you notice an error; changes cannot be guaranteed after fulfillment begins.

Availability for these destinations depends on the product, destination, and carrier. Supported shipping options are displayed during checkout.

Carrier scans may be delayed. If tracking remains inactive or your shipment exceeds its estimated transit time, contact us with your order number.

If a shipment appears lost, contact us with your order number so we can investigate with the carrier and review an appropriate resolution.

If tracking shows delivery but your parcel is missing, first check the delivery location and with household members or neighbors, then contact us promptly for assistance.

Contact us promptly with your order number and photos of the outer package, shipping label, bottle, and affected item when relevant.

International options, if available, are displayed at checkout. Import duties, taxes, or customs charges may apply depending on the destination and are determined by local authorities.