Available payment methods are displayed during checkout. Payments are processed through Shopify and the applicable payment providers.

A payment may require authorization or additional verification by your bank or payment provider. We may contact you when information is needed to complete an order.

Checkout is handled through supported payment services. We do not ask you to send complete card numbers, security codes, or online banking credentials by email.

The final order total, including applicable shipping and taxes, is shown before you submit payment. Prices may be displayed in U.S. dollars or another currency selected at checkout.

Your card issuer or payment provider may apply conversion, international transaction, or other charges under its own terms.

Enter an eligible code at checkout. Applicable discounts will appear in the final total before payment; promotional conditions and exclusions may apply.

If a transaction is declined or appears more than once, check your payment provider for pending authorizations and contact us with the order details. Do not send full card information.

After checkout, an order confirmation is normally sent to the email address provided. Contact us if you do not receive it and have already checked your spam folder.

Email service@luqzena.com with your order number and a description of the issue. Customer service is available 8:00 AM – 10:00 PM Daily.