Luqzena™ is owned and operated by Shenzhen Yixinda E-commerce Co., Ltd. By placing an order, you agree to these purchase terms.

You must be legally able to make a purchase. If account functionality is available, keep your information accurate and your account secure.

We make reasonable efforts to describe perfume and fragrance products accurately. Scent perception and minor packaging details may vary; material discrepancies can be reported to us.

Placing an order is an offer to buy. An automated confirmation acknowledges receipt; acceptance is subject to availability and payment verification.

Prices and applicable charges are shown at checkout before payment. Available payment methods are displayed there.

Orders normally process within 2–4 business days after payment confirmation, or up to 5 during busy periods. Estimated U.S. transit is generally 10–15 business days after dispatch.

Eligible items may be returned within 30 calendar days of confirmed delivery, subject to our Return & Refund Policy and applicable law.

Inspect your order after delivery and contact us promptly if an item is damaged, incomplete, incorrect, or materially differs from its description.

Contact us promptly to request a change or cancellation. We cannot guarantee changes after fulfillment begins.

Promotional offers may have eligibility rules, expiration dates, usage limits, and product exclusions displayed with the offer.

Follow product label directions. Avoid contact with eyes, keep products away from heat and flames, and discontinue use if irritation occurs.

Contact us before unusually large purchases or orders intended for resale so availability and terms can be reviewed.

Luqzena™ branding and store content may not be copied or commercially reused without permission.

Any review or submission you provide should be accurate, lawful, and respectful of others’ rights.

Do not use our services for fraud, unlawful transactions, or interference with the store.

Payments, delivery, and related services may be performed by independent providers subject to their own terms.

Delays caused by events beyond reasonable control, including carrier disruption, may affect fulfillment or delivery. We will review the circumstances and applicable rights.

Any exclusions or limits apply only to the extent permitted by law and do not remove mandatory consumer rights.

Mandatory consumer protections that apply to your transaction remain effective. Contact our support team first with an order concern.

If a provision cannot be enforced, the remaining provisions continue where legally permitted. A delay in enforcing a provision is not a waiver.

We may update these terms when our services change. The posted version applies according to its stated effective date.

For questions about these terms, email service@luqzena.com. Customer service hours are 8:00 AM – 10:00 PM Daily.